Business VoIP Solutions
Office Avenger
Stay connected with ease! Perfect for those who need one reliable point of contact, seamlessly accessible through your desk phone or mobile device.
$25/month
Networking Ninja
Flexibility at its finest! Be reachable anywhere with both a desk phone and mobile device, ensuring you never miss an opportunity.
$30/month
Telcomm Titan
Ultimate connectivity! Enjoy multiple contact options, including desk phone, mobile device, and fax, for comprehensive communication solutions.
$35/month
Additional Business Info:
Multiuser 2 Line Minimum Business Phone Plans
Mobile Unlimited Data-$24.00/month
Upgrade Your Communication & Save Big with VoIP!
VoIP systems are replacing landlines, offering up to 60% savings on fees. Get high-quality, uninterrupted calls while slashing your communication costs.
Our VoIP Features
Auto Attendant
The digital receptionist that allows you to direct calls automatically
Call Reporting
Filter by number, the direction of call, and disposition
Call Parking
Places calls on hold and picks them up from any device
Web Portal
Manage users and call routing from anywhere
Call Recording
Set call recording by default or on demand
Hunt Groups
Set calls to ring several people, any way you want
Attendant Console
Route calls and check user availability anywhere
Voicemail To Email
Receive VM attachments automatically to your email
Quick Phone Codes
Phone Features:
9901 - Check voicemail
*67- One Time Anonymous Call to a Destination
*69- Last Missed Call Return
*72- Follow prompts- Immediate Call Forwarding Activate
*73- Immediate Call Forwarding Deactivate
*90- Follow prompts-Busy Call Forwarding Activate
*91- Busy Call Forwarding Deactivate
*92 - Follow prompts- No Answer Call Forwarding Activate
*93- No Answer Call Forwarding Deactivate
*77- Reject Anonymous Calls Activate
*87- Reject Anonymous Calls Deactivate
*78- Do Not Disturb Activate
*79- Do Not Disturb Deactivate
Business VoIP Service FAQ
What is Business VoIP Service?
Business VoIP (Voice over Internet Protocol) is a phone service that uses the internet to transmit voice calls, offering features like call routing, auto-attendant, voicemail, conferencing, and many other features, tailored for business needs. The service is sold on a per-user basis and includes a desk phone at no additional charge.
How is the service billed?
The service is billed on a per-user basis, meaning each user or extension has its own pricing plan. This makes it easy to scale up or down as your business needs change.
What equipment is included with the service?
Each user receives a desk phone at no additional charge, provided by Air Link. This phone is pre-configured and ready to use upon installation.
Can I keep my current business phone numbers?
Yes, the service includes number porting at no charge, allowing you to retain your existing phone numbers when switching to the VoIP service.
Have more questions?
What features are included with the Business VoIP service?
Common features include call forwarding, voicemail-to-email, auto-attendant, call conferencing, call recording, caller ID, and more. Advanced features like CRM integration, analytics, and mobile phones are also available.
Is there a contract or minimum commitment required?
The terms of the service, including contract length and any minimum commitments, vary by situation. It is always Air Link’s intent to not require service contracts. Contracts would only be required on installations that require more than typical supplies and/or equipment that is not paid for at the time of installation. For example, network cabling expansion to accommodate wiring of the desk phones or adding network devices such as switches. We provide a walk-through prior to installation to determine what, if any, additional costs or contracts would be needed to complete the installation.
How is the VoIP phone service installed?
Installation is typically straightforward. Air Link will provide pre-configured desk phones, and these will be installed by one of our talented technicians. Basic training on the use of the phones will be provided on the day of installation. More advanced training will be provided, upon request, at an agreed upon later date to go over additional questions, advanced features and personalized set up.
Can I add or remove users easily?
Yes, you can add or remove users as needed. The service is designed to be flexible, allowing you to adjust the number of users to fit your business needs. To add users, please reach out to Air Link and we will be happy to assist you with that.
What is the call quality like with this VoIP service?
Call quality is typically high, comparable to, or better than traditional phone lines, provided your business has a stable and fast internet connection.
How does the service handle power outages or internet disruptions?
VoIP services rely on internet connectivity, so they may be affected by power outages or internet disruptions. However, we can offer failover solutions like forwarding calls to mobile phones or other backup options. We also offer a UPS (Uninterruptable Power Supply), or also known as a battery backup, to keep the phones online during an outage for an extra charge.
Is the VoIP service secure?
Yes, the service includes encryption and other security measures to protect your calls and data. If you are not an Air Link internet customer, we will also provide guidance on best practices for securing your VoIP network. If you are an Air Link customer, this is already being done for you.
Can I use this service for remote or mobile employees?
Yes, our service supports remote workers and mobile employees through softphone apps that can be installed on computers, through your Microsoft Teams, or via an eSIM on a dedicated smartphone or as a second line on your existing smartphone, allowing them to make and receive calls as if they were in the office.
Does the service integrate with other business tools and software?
We do have integrations available, please speak to your representative about what integrations you would like to use.
What kind of support is available if I have issues with the service?
Air Link provides customer support to help with any issues or questions you may have. This includes phone and email support, as well as online resources like FAQs and user guides.
Can I make international calls with this VoIP service?
Yes, international calling is available. Calling to the US and Canada is included. International calling is available for an additional charge.
How does the service handle multiple locations or offices?
Air Link’s VoIP service can be configured to support multiple locations, allowing seamless communication between different offices or remote workers. Features like unified communications, analytics and centralized management are included.
What is the process for setting up voicemail and other user features?
Setting up voicemail and other user features is done through our online portal or directly on the provided desk phones. Air Link will provide instructions and support to ensure everything is configured to your needs.
How can I monitor and manage usage and performance?
The service includes an online dashboard where you can monitor call usage, manage users, and access performance reports. This allows you to keep track of your communication metrics easily.
Are there any additional costs or fees?
While the service includes a desk phone and number porting at no charge, additional costs may apply for advanced features, international calling, or premium support.
What should I do if I want to upgrade or downgrade my service?
Please reach out to Air Link at 660-722-4566 or support@airlinkrb.com and we will be happy to discuss your service and what you would like to do.
Is VoIP service HIPAA compiant
Yes, VoIP service is HIPAA compliant. For more information, please speak with our sales team.
What do you offer for mobile workers?
Air Link offers our service called Max Mobile and Max Data. Max Mobile provides an eSIM that is tied into our VoIP phone system and can be used on a company supplied smartphone or on a BYOD employee-owned smartphone as a second line. This service uses the cell network just like any other smartphone without the hassle of trying to use an app for calling. This allows you to use the native dialer on your smartphone by just selecting which line you want to use to make your outbound call. This also allows you, as a business, to keep control of the calls by keeping them within your organization. This service stops the need for employees to give out their personal cell phone numbers to customers and to keep business and personal calls separate.
We also offer Max Data, which is unlimited data for mobile phones if needed.
Please speak to your representative for more information on Max Mobile or Max Data.