SMS Opt-In

About Air Link text messages

Air Link Rural Broadband sends customer care and account text messages to existing customers who opt in. These include support conversations with our staff, billing and account notices, installation and service appointment updates, and outage alerts. We do not send marketing or promotional texts.

Messages may include links to Air Link web pages and the customer portal, and may include photos (MMS) in both directions. For example, you can send us a photo of your equipment, and we may send you a setup diagram.

How to opt in

Option 1: Customer portal. Sign in to your Air Link customer portal, open SMS preferences, and check the consent box for the mobile number on your account (shown above). The box is unchecked by default and is optional. Your Air Link service does not depend on agreeing to receive texts.

Option 2: Text us. Text START, OPT IN, or UNSTOP to 660-722-4566. To confirm it’s you, we email a one-time PIN to the email address on your Air Link account, and you text that PIN back to 660-722-4566. If your mobile number isn’t on file, or it’s on more than one account, we first text back asking for your Air Link account number or service address. Your opt-in is applied only after the PIN matches, and then we send a confirmation text.

Message frequency, cost, and help

Message frequency varies. Message and data rates may apply. Text STOP at any time to opt out, and HELP for help. Support: 660-722-4566 or support@airlinkrb.com.

Mobile numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing or promotional purposes. See our SMS Privacy Policy, Privacy Policy, and Terms of Service.